The provision of maintenance services needs to be proactive in telling the production or service client what they need with respect to service reports on maintenance and call out work. Their trust in the maintenance provider’s analysis of conditions is important. In the not too distant past people did not worry about the failure rates and relied on maintenance staff to keep them informed about the condition of the equipment. This has to change with more sophisticated maintenance offerings as equipment operators need to be more informed regarding the possible future threats to their business.
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