A program for the improvement of the delivery of contract maintenance services has been carried out at the factory of an automotive glass manufacturer. The tasks associated with the improvement work were overheads on the current work load of the local staff. As a consequence they were designed to be distinct from each other so that the improvement process did not stall in the event that some items were not completed. The tasks were also designed to ensure that the man hours associated with them should be reasonably accommodated by the people responsible for them.
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